The Indicee Blog

Reflecting upon Sage Insights 2010

by Scott Pledger on May 22nd, 2010

I am back in the office after a whirlwind trip to Denver for the annual Sage Insights conference. This 2010 edition was my first as a Sage alumnus and I came away with a feeling that not only is Sage, and its ecosystem of partners, world-class in business but also as people. I guess I knew this all along, but sometimes it takes time away to truly appreciate it.

Here are a few of my conference observations:

Cloud computing is moving to the forefront of the Sage product strategy. In his keynote presentation, Himanshu Palsule, EVP of product strategy and marketing, called cloud computing one of two major trends to capitalize upon and introduced Sage North America’s cloud-based “connected services” as a key product strategy pillar. Connected services take “the richness of on-premise applications and connect to the reach of cloud-based services.” The launches of Sage SalesLogix Cloud and Sage Fundraising Online are examples of Sage dipping a toe in the “cloud” water (does that make it “rain”?)

Visitors at Indicee's booth at Sage Insights keenly interested in Cloud BI....or maybe Craig was sharing another uproarious story from trade shows past.

Business intelligence continues to gain in prominence within the Sage community. This year’s conference featured an entire presentation track dedicated to business intelligence, analysis, and reporting. And if the buzz at the Indicee booth was any indication, the opportunities for cloud-based analysis and reporting solutions are immense. Business partners outlined the challenges that clients are facing when it comes to creating and updating reports especially when the data resides in multiple systems such as Sage ERP MAS or Sage ERP Accpac and SageCRM. Conversations also revealed that the complexity and costs of typical on-premise BI solutions are often barriers to adoption.

Sage ERP Accpac – still near and dear to me – continues to garner much attention as the ERP of the future (very near future with Version 6 beta just around the corner); the slick user interface and improved workflow continue to impress. Kudos to the product team under the leadership of Scott Zandbergen, Erik Kaas, Alok Tyagi, and others.

The Simply Accounting group under the stewardship of Jamie Sutherland continues to be one of the most innovative teams in the Sage family. They have followed up on the success of Billing Boss, the online invoicing tool, with a mobile payment processing solution called Payment Boss.

Sage continues to be the “partner’s choice” for top vendor–forthrightness, integrity, and accessibility are a few of the words that come to mind to describe Sage. Speaking with fellow attendees and trolling the online forums, common themes are the positive feeling about the Sage team and a real bullishness about the Sage strategy.

A big shout-out to the entire Sage team for pulling off another successful Insights conference. Can’t wait until Sage Summit 2011 in DC.

Keep dialed into this channel for more Indicee news including the upcoming launch of our iPhone & iPad mobile reporting application (incidentally, Himanshu indicated that mobility was the other key trend influencing Sage product direction).

Scott Pledger

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Business Intelligence Adds a Dimension to Your Strategy

by Geoff Devereux on May 10th, 2010

Everyone wants meaningful Business Intelligence (B.I.).  At least, everyone who hopes to do well in business endeavours to do so intelligently.  Everyone I know anyways.

Recently, someone kindly pointed out that B.I. is actually DETERMINISTIC as opposed to intelligent by its very nature…. being just a construct of rules and structure within an IT system.

This comment was brought about through a discussion around creating B.I. solutions, what is a good approach.

The talk actually ended sounding more like a Philosophy class than an IT group.  Inductive and deductive reasoning.  Asking questions.  Treating matters objectively.

Stuff about helping management understand their own strategy by questioning manifest business processes.  In order to arrive at answers to seemingly imponderable business questions.  Things like, “What are your business goals?”

Some Focus Points

- Let outcomes guide decisions

- Let goals guide focus

- Let value guide priority

* NORTH STAR Business Intelligence

The above-mentioned firm put on a talk through TDWI (The Data Warehousing Institute) in Vancouver last Friday and I was fortunate enough to attend.  For anyone local who is looking to better understand the B.I. space, these monthly meetings are a good start.  The local chapter is fairly “young”, but it’s been growing and I’ve got to say, the meeting was quite interesting.

Some other points that jumped out were:

- B.I. is a technical issue, but success is a human issue

- Always keep the broader vision in mind

- Understand that business processes, definitions, and meanings change over time

- Greenfield B.I. projects have an advantage [over existing systems (i.e. no baggage)]

- Think big picture, work the details

and – Choose for impact!


It appears the growing consensus in this group is that the technical barriers aren’t what is standing in the way of getting good B.I. spread all throughout the organization.  But it’s organizational psychology that sometimes stinks.

There’s a delicate balance that has to be struck.  Top management don’t want to feel like they are being lectured, or questioned.  But it’s education and Socratic inquiry that are required if the end B.I. solution is going to work.

In my view, part of the difficulty is that management doesn’t necessarily have their strategy worked out to the level of detail really required to get a “perfect” solution.  There’s a lot of moving parts regardless of business size.  But don’t look at me I’m just a software vendor.

Do you think I could be counted on to whip business strategy into shape?

Anyway you slice it, I think B.I. and strategy will always be inextricably linked.  As mentioned in the talk, these are tied into part of a feedback loop.

Helpful to remember this stuff.

Enjoy!

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Under The Radar Goes Over Well!

by Geoff Devereux on April 20th, 2010

Occasionally (when warranted), we aren’t above tooting our own horn and this is one of those times.  Last week, Mark (our CEO) was down in Mountain View, CA for a technology conference called Under The Radar.  In the past 3 years, companies selected to present at Under The Radar have gone on to raise over $1.36 Billion.  The organizers work closely with some of Silicon Valley’s leading Venture Capital firms to share information about emerging start-ups and innovators.

With the entire office cheering him on via UStream, Mark brought his A-game and knocked it out of the park!

We were awarded the Judge’s Choice Award for the Analytics category!

It’s a privilege to receive this sort of recognition and we really appreciate it.

As well, we received some very kind words from the panel moderator, Jeremy Toeman - an expert in consumer lifestyle technology:

“I think Indicee’s website did the best job of the presenters now of radically, clearly saying what you do.  Specifically that is… Easy Business Intelligence Reporting.  Boom!  I get it! Done.”

The presentation included a bit of background on our team and B.I. pedigree, the challenges of B.I., the pain of spreadsheets, and the cure!

Here’s the presentation guys:

And the slidedeck:


Indicee_Under_the_Radar_v2.1_nobuild_opt

And lastly, we’ve fished out some of tweets streaming during the Analytics session:

Enjoy!

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Reviewing the Refresh – A Look Back at F5 Expo

by Geoff Devereux on April 9th, 2010

This past Wednesday was the 1st F5 Expo in Vancouver. The event was billed as a conference for business executives on changing technologies in the online space. In retrospect, I think it’s fair to say the inaugural F5 was as much about finding its own identity as it was about technology.  You can’t grow without growing pains.

Overall, it was a very good event and shows a great deal of potential for the future!

The event was attended by 1000+ enthusiastic area business people.  It was a highly energized crowd and everyone was keen to learn and connect.  The conference really highlighted for me something I’ve noticed the past few years in Vancouver.  There seems to be a… realization, for lack of a better word, that NOW is our time to shine.  I think the organizers very successfully keyed in on this, no pun intended.

The line up of speakers and panelists was fantastic.

Tod Maffin, noted strategist, technologist, author, and speaker opened the show.  Although I missed the talk, based on the tweets I saw, I can only characterize his message as a cautionary tale.  I think Ferris Bueller said it best, “Life moves pretty fast, if you don’t stop and look around once in a while, you could miss it.”

And Malcolm Gladwell closed the show.  Another cautionary tale, you can find details of his talk on Techvibes and the Vancouver Sun.  I think he sums up nicely when he says, the internet is a means to an end, not an end in itself.

I managed to make it to 2 panel sessions.

The first was on Cloud Computing where our very own, Mark Cunningham, contributed to a discussion on the technology.  Mark was joined by Howie Wu, CEO of Layerboom and by Ryan Storgaard, Microsoft’s Director of Cloud Services Strategy.  The moderator was Rajan Sodhi, VP of Marketing for the hosting company Peer 1.  Mark commented to me afterward that there probably should have been 2 Cloud sessions.  One that dealt with Cloud for Business Users and one that dealt with Cloud for Techies.  The result would be two very different discussions.  And I think that nicely sums it up.  You can find some of Indicee’s thoughts on cloud here, here, and here.  If I had to pick one thing from that a Business User would be wise to take away from the session, it’s Howie’s explanation that Cloud “turns fixed costs into variable costs”.

The second session I attended was a panel on Avoiding Start-up Pitfalls.  This was a bit self-indulgent on my part seeing as I work for a start-up and have worked for a bunch of start-ups over the past 5 years.  The panel was comprised of Ryan Holmes, CEO of Hootsuite - the Twitter client, Danny Robinson, Managing Director of Bootup Labs - the incubator fund, and Michael Fergusson, CEO of Ayogo Games - social and mobile gaming, and moderated by Carisa Miklusak, co-founder of SoMedios - social media consultancy firm.  This panel definitely wins the prize for best soundbites at F5!  Here’s a sampling (I’m paraphrasing a bit, still waiting on my tricked-out recording device):

Danny: Equity is rarely a 50/50 deal with co-founders. Have the conversation early when you have nothing to lose.

Michael: The CEO has to be the top salesperson in a start-up.

Ryan: Kill your customers with a dull pencil (avoid the customization trap).

All: Business plans are dubious at best.

Danny: Take the cheapest money you can get.    

And: It’s not the firm who funds you, it’s the partner at the firm.

Michael: The worse possible outcome is a lingering death.  If your start-up is going to fail, make sure to fail well.

This last point reminds me of a recent Globe and Mail video of Mark Evans interviewing Roger Martin on innovation.  According to Martin, “to innovate you have to court failure”.  Roger Martin is Dean of the Rotman School of Management at University of Toronto.

You know, this may actually sum up the whole conference.  To innovate you have to court failure.

We would like to sincerely thank the organizers of F5 Expo, and all the participants, speakers, sponsors, and everyone who helped make this event possible.  You guys did a great job and have continued to step up and take risk in order to bring out the best in Vancouver!

For more reviews from F5 check out:

Gillian Shaw: iPad apps: Made in BC

Middle Child Marketing: F5 Expo Review

Kiwano Marketing: Best of Social Media Metrics

Flickr: Jeremy Lim

Twitter: #F5Expo and #F5cloud

If you know of other URLs with F5 reviews, feel free to leave them in the comments.

Enjoy!

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F5 Expo to host Cloud Computing panel April 7, 2010

by Geoff Devereux on March 26th, 2010

The Massive Technology Show, a Vancouver tradition, has been reinvented this year as F5 Expo.  The meaning behind the name comes from the “Refresh” function the F5 key represents on a computer keyboard.  The rationale is, “in the face of rapid change, who wouldn’t need to hit the refresh button?!”

The one-day conference is aimed at business executives interested in the latest trends in the online space.  This year’s focus is social media, search marketing, mobile applications, and (our favourite) cloud computing.

Our CEO, Mark Cunningham, will be joining a panel of local “digerati” in the cloud space to share insights into where cloud computing came from and where it’s going!

Tickets are still available! You can check out the Tradeshow, the Sessions, or the Full Meal Deal that includes taking in the Keynote Address on Innovation by Canada’s own Malcolm Gladwell!

Register here.

Enjoy!

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