General

• Is our data backed up in case of an emergency?
• Is Indicee reliable, secure, and confidential? Is our data safe? Where is the data hosted?
• Can I keep certain people/clients from seeing specific projects? How do we set permissions?
• What if an employee leaves the company, how can we protect our data that has been loaded into Indicee under that user’s account?
• What does anonymous aggregation of business data mean? Why is it useful?
• Can we install Indicee on our own server?
• Do you provide phone support?
• Can you customize Indicee for us?
• Are there sign-up fees? Termination fees? Any hidden fees we should know about?
• Can I make an advanced payment for Indicee?
• What forms of payment do you accept?
• Do you have special pricing for non-profits, universities, or other groups in need?
• Do you have an affiliate or reseller program?
• Is Indicee available in other languages besides English?
• If we upgrade will we be billed twice this month?
• Can I transfer a Data Mart to a new owner?
• What is a sharing license.
• What happens if I try to upload a Report Data SetReport Data Set that would put me over my limit.
• What happens if I share with too many people?
• If I downgrade and am over the limit, what happens?
• Can I remove a Report so I am below my limit?
• What if I want to use Indicee with my whole company?
• Can I set up a Data Mart where individual users see different amounts data?

Is my data backed up in case of an emergency?

Indicee hosts user data on infrastructure which provides Business Continuity in the case of a server crash. Reasonable steps are in place to ensure Disaster Recovery. Backup of all user data is performed every 24 hours, and in the case of a server side crash will be restored. Indicee does not ensure recovery of data if the data was lost due to the user; however, in this situation, contact us 1-888-681-3840 and we will asses the situation.

Is Indicee reliable, secure, and confidential? Is our data safe? Where is the data hosted?

Data security is of paramount importance at Indicee. Indicee uses industry-standard encryption to protect your business or corporate data. Indicee also allows you to select who you share information with, so you can reveal as little or as much to whomever you want
Here are our general policies and beliefs around data:

• You can delete your private data from Indicee when you want.
• You own your private data, not us.
• You can share or not share your private data with whomever you want, when you want.

Once you have signed in to Indicee, all communications go through a 128-bit encrypted https connection. Indicee is hosted by an industry-leading data center with the highest standards of data security, reliability and integrity. Secure networking standards, including SSL and AES, are used to protect data during transmission and display.Indicee creates a separate database for every user account, ensuring your data will never be seen by another user without your permission.

Can I keep certain people/clients from seeing specific projects? How do we set permissions?

By default, all your data is private. Other Indicee users will only be able to see the data if you share it with them. Read the help document entitled Share for more information.

What if an employee leaves the company, how can we protect our data that has been loaded into Indicee under that user’s account?

A written request can be made to Indicee to have a user account removed if there is any potential compromise of your corporate data.

What does anonymous aggregation of business data mean? Why is it useful?

Any business data you share with the Indicee community is stripped of personally identifying information and aggregated anonymously. This lets you benchmark your performance against comparable organizations, while still protecting the confidentiality of your personal and business information. It’s one of the most valuable benefits of using Indicee.

Can we install Indicee on our own server?

No. Indicee is only available as a hosted product. We manage the servers, the installation, and the security so that you don’t have to.

Do you provide phone support?

If you are not sure if Indicee is right for you, have any questions, or need some help, please don’t hesitate to call us 1-888-681-3840 and speak with Graham Ross.

Can you customize Indicee for us?

Naturally, we want Indicee to work for you. We are fully available to help set-up your Indicee account to meet your needs; however, we can not customize the application for each user.

Are there sign-up fees? Termination fees? Any hidden fees we should know about?

No. Other than the monthly fee and tax, if applicable, there are absolutely no fees associated with Indicee. You will only pay for services such an account and extra storage.

Can I make an advanced payment for Indicee?

Yes. Making advanced payments is easy to do. Simply call us 1-888-681-3840 and will can quickly set it up for you.

What forms of payment do you accept?

Indicee currently only accepts select credit cards: Visa, Mastercard, Discover Card, and American Express.

Do you have special pricing for non-profits, universities, or other groups in need?

We want to make Indicee available to as many people as possible. Our Free Forever Plan is an option for all users, but for priced packages give us a call 1-888-681-3840 and we will be happy to discuss an arrangement.

Do you have an affiliate or reseller program?

Yes. Find out more on our partners page or give us a call 1-888-681-3840 and speak with Craig Todd.

Is Indicee available in other languages besides English?

No. Unfortunately Indicee is only available in English.

If we upgrade will we be billed twice this month?

No. When you upgrade (or downgrade) the new level of service will begin immediately; however, you will not be billed to new price until the next billing date (which will remain the same as before the change).

Can I transfer a Data Mart to a new owner?

Uses are not currently able to transfer a Data Mart to a new owner; however, it is possible to do. Give us a call 1-888-681-3840 and we will be happy to help you with the transfer.

What is a sharing license.

One key privilege of a paid Indicee account is the ability to share Data Marts, and Reports with other users. Sharing licenses are required to share with other users, and you must have one licence per user. If you have 5 sharing licenses, you have to ability for six accounts to view the data (including yourself).

What happens if I try to upload a Report Data SetReport Data Set that would put me over my limit.

Indicee will not let you upload past your limit, but instead notify you of the situation. In order to add more data you must either remove a Data Mart, or upgrade your account.

What happens if I share with too many people?

If you try to share with too many people, Indicee will notify you. In order to invite more members, you must either remove sharing permissions from an individual, or upgrade your account.

If I downgrade and am over a limit, what happens?

If you downgrade to a number of sharing licenses less than your number of shared users, the most recently shared users will no longer be in the group. If you downgrade to an amount of data less than your volume of uploaded data your existing Data Marts and Reports will still be available, and you can still make Reports (but can’t save them), nor can additional data be uploaded to the Data Mart.

Can I remove a Report so I am below my limit?

Unfortunately, Report Data Sets can not be removed from an Indicee Data Mart. In order to reduce your storage space, you must delete a Data Mart.

What if I want to use Indicee with my whole company?

We do provide enterprise and site licensing. Give us a call 1-888-681-3840 and discuss the possibilities.

Can I set up a Data Mart where individual users see different amounts data?

It is possible to set-up a shared Data Mart where different users have different view abilities; however, it currently can not be done by the user. Give us a call 1-888-681-3840 and discuss how we can facilitate your situation.